The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
All content appearing on this Web site is the property of:
Gerry Lopez Music, Inc.
414 Geneva Drive Oviedo, FL 32765
Gerry Lopez Music, Inc. 2005-2013 As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Gerry Lopez Music, Inc.
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Gerry Lopez Music, Inc. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Gerry Lopez Music, Inc. or any third party, except as expressly granted herein.
- Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Gerry Lopez Music, Inc. and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Gerry Lopez Music, Inc. believes that customer conduct violates applicable law or is harmful to the interests of Gerry Lopez Music, Inc. and its subsidiaries.
- Consumer Agreement
Gerry Lopez Music, Inc. accepts all credit cards, debit cards , checks, money orders for national orders. We request that international buyers send funds via Paypal , wire transfer or Western Union. If you wish to pay by bank wire please contact us directly and make note that a bank wire carries an additional fee of $20.00. Insufficient funds checks carry a $35.00 fee
- Shipping & Delivery
Gerry Lopez Music, Inc. ships merchandise to national and international locations.
NOTE: This website is maintained to the best of our ability however occassionally there are items still showing that have previously sold without knowledge to the webmaster. We know that finding that special item is important to you but please understand that it may be on the website in error and it is store policy to ommit sold / discontinued item(s) from your online order and proceed with the remainder.
Estimated Delivery: Your order leaves our warehouse within 1 to 2 weeks. If an order placed through our website will take more than 2 weeks to fill, we shall inform you by email only. Once your order has been shipped , the National Delivery transit time is 3 to 7 business days Estimated total time for package to reach national destination is 1.5 to 3.5 weeks
International Orders may take double the time to reach their destination due to customs and import regulations of destination country. Please research your country's policies prior to purchase on our website.Most orders ship out within a week ( 7 seven business days ) of placed order. However, in the case of and item(s) being out of stock or discontinued we may wish to ship in multiple shipments to complete the order at no additional cost to you. In this case, you might be notified of the delay and estimated ship date.
In the case of items being out of stock or sold even though item still shows on the website. You shall be shipped everything but the item(s) that was previously sold.
We do not have an automated shipment search on this website. In the case you need shipment information , please send and email to firstname.lastname@example.org.
PLEASE NOTE: The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
If an item is damaged, incorrect or incomplete we expect to be notified upon 24 hours of receipt for proper action to be taken.
If you are an international purchaser please contact us prior to placing order so we can give you the complete international shipping charge and payment guidelines. This website does not calculate international shipping charges. As we receive your order we shall email you with the correct shipping charge and you will be charged the correct shipping charge difference on a separate invoice.
IMPORTANT : We will not change the value of items shipped overseas on the customs declaration. We have to pay taxes and import and it's only fair that you do the same. We insure each package for the total value of your order, and we will include a copy of your invoice with each shipment detailing your purchase.
- Sales Tax
Gerry Lopez Music, Inc. collects sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped. Only FL residents will be charged 6% sales tax. Tax is NOT collected on orders made out of the state of Florida nor outside of the USA.
The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any Prices ,products, programs, offerings, or technical information described in this Web site. Gerry Lopez Music, Inc. makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, or may not meet your needs and requirements. Gerry Lopez Music, Inc. SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON INFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Gerry Lopez Music, Inc. BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
- Return Policy
IMPORTANT : PLEASE READ CAREFULLY PRIOR TO MAKING YOUR PURCHASE VIA THIS WEBSITE , VIA TELEPHONE VIA FACEBOOK , TWITTER , EMAIL , FAX , REGULAR MAIL , SKYPE , MESSENGER OR TEXT MESSAGE.
You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Gerry Lopez Music, Inc. reserves the right to change its payment and return procedures at any time without prior notice to you. If you have any questions regarding of store policy prior to purchase, contact us at email@example.com or 321-765-4987
Absolutely no refunds will be granted be it originally purchased via credit card, cash, check, PayPal, or wire transfer. Please understand this prior to ordering. There is nothing more frustrating and time consuming for us than explaining our store policy after the purchase.
Any approved item(s) that qualify for a return / exchange must be returned during the 7 day period, meaning 7 days from when you receive the item(s) .
Anything received by us after the 7 day return / exchange will be subject to a 20% restocking fee and/or refused due to condition.
All new items must be returned in new condition and with all original contents and packing materials.
Any approved item(s) returned with unusual markings, scratches, dings, dents, etc. will be returned to you at your expense (No exceptions).
Approved items for return / exchange are: New Mutes, New Cases, New Instruments, New Instrument Stands and New Music Stands.
NOTE the items that are not returnable nor exchangeable are : new mouthpieces ( We do not offer mouthpieces on trial. You must pay in full for all mouthpieces. Mouthpiece returns will only be accepted only if we send you the wrong model or size, or if you receive a damaged or defective item.) ,special ordered items ( meaning anything not in our physical store stock that we must order for you) , any item(s) put on our lay-a-way plan , items that are being paid over time , clearance items , blowout items , books , CD’s , DVD's, educational materials , breathing devices of any kind, used instruments , used mouthpieces and used cases are not returnable nor exchangeable.
Used instruments are sold as is with no implied warranty whatsoever; we always try to provide the best descriptions within our capacity to enable you to make your decision with confidence.
Gerry Lopez Music terminology: • Very Good Condition = everything works on the instrument to factory spec. • Playing condition = valves , keys move and slides are not stuck • Good playing condition= valves work well and slides move freely. • Parts horn = generally has many imperfections, dents, valves and slides may or may not work freely. The descriptions may include a rough estimate of the status of the finish, whether lacquer , silver plated or gold plated. This description may be represented as a percentage; i.e.: 50% lacquer coverage etc. Dents, dings or scratches shall be described as best as we can upon inspection.
If work has been performed on a used instrument and it is noticeable and / or we know about prior to sale, we shall be convey that information to you. If we don't write about a repair and /or aftermarket change / alteration in our description we are not aware of the aftermarket repair or customizations. If you need information such as varied angled pictures and or more detailed info, please email firstname.lastname@example.org prior to purchase not after.
New Instruments are only warranted directly from the manufacturer. See specific manufacturer for their warranty regulations and coverage’s. Custom mouthpiece work requires 100% payment upfront and cannot be canceled once work has begun. Any new mouthpiece exchanged or returned with incur a 20% restocking / sterilization fee.
- Store Hours
NEW Store Hours
Monday and Tuesday 11-5pm
Wednesday - Friday 11am-6pm
Appointments are preferred.
Saturdays by appointment only, Closed Sunday and Major Holidays
Basically if the U.S. Post Office is closed, so are we.
¡Bienvenidos a Gerry Lopez Music! Somos unos de las tiendas más completas de vientos en los Estados Unidos. Te ofrecemos más de 2,000 productos de las mejores marcas, asegurando de que encuentres todo lo que necesitas para realizar su compra.
En nuestra empresa contamos con representantes que pueden atenderte en español, brindándote la experiencia y el conocimiento de los productos musicales que ofrecemos y nuestro inigualable servicio al cliente.
¡¿Qué esperas?! Nuestros representantes de servicio en español están disponibles para atender tu llamada. Llámanos al +1-321-765-4987.
Nuestro horario es: Lunes - Viernes 11am-6pm; cerrados los Sabados , Domingos y días feriados
Por Teléfono +1-321-765-4987 o FAX +1-321-765-4988
Para compras entre los estados Unidos puedes usar su tarjeta de crédito (Visa, MasterCard, American Express, y Discover) , tarjeta de cheques (con el simbolo de Visa o MasterCard) o PayPal.
Para compras con destinos internacionales , prefirimos transferencias bancarias o Paypal.
Transferencia Bancaria. **Nota, este servicio lleva un gasto adicional de $20.00
¿Como puedo enviar mi orden a una dirección alterna? Si necesitas enviar su orden a una dirección alterna dentro de los Estados Unidos: .Favor de incluir la dirección postal a la que recibes el estado de cuenta de la tarjeta de crédito. Si necesitas enviar la orden a una dirección alterna, debes comunicarte con la compañía o el banco a la que pertenece tu tarjeta de crédito.
.El procedimiento de verificación de tarjetas de crédito es para proteger a usted el cliente de cualquier tipo de fraude o mal uso de su tarjeta de crédito. Lamentamos cualquier inconveniencia que esto te pueda ocasionar.
¿Pueden enviar órdenes fuera de los Estados Unidos? .Si , aceptamos pedidos y enviamos a todas partes del mundo. Pero hay ciertos países que no permiten ciertos artículos. Siempre es mejor averiguar antes de hacer un pedido.